KFC – Gauteng
The purpose of this position is to direct and supervise the management of all KFC restaurant operations. Create a culture to be proud of by mentoring, developing, motivating, and engaging all store employees. Through a “beat last year” mentality, you will ensure the continued growth and success of the KFC brand by developing and communicating a game-changing strategy that generates exceptional business results. Ensure that every customer enjoys an exceptional experience and product by putting the client first.jordan shoes for men nfl jersey sales yeezy adidas nike air max 90 sale jordan 1 for sale jordan nike air custom baseball jersey official nfl shop nike air max terrascape 90 men’s shoes nfl jersey for sale nike air max 90s custom soccer jerseys jordan 1 cheap adidas yeezy shoes nike air max 270 mens sale
PEOPLE – 30%
Every employee comprehends the relevance of the culture principles to their positions and embodies the principles throughout every shift.
Utilize the KFC Bench Planning system to effectively manage staffing levels and recruitment, ensuring that your restaurant is always optimally staffed.
Utilize recruitment systems and tools actively
Strictly comply with legal requirements regarding employee recruitment.
Ensure that new hires have returned all ‘New Employee’ documentation prior to beginning employment with KFC SA by following up with them.
Proactively manage and supervise all new hires throughout their Induction and store orientation. Training Timetable
Maintain current employee files and training documentation for each employee.
Conduct and complete Performance Appraisals and Individual Development Plans (IDPs) with all managers and employees in accordance with company guidelines and timeframes in order to foster a high performance culture in the store.
Ensure a comprehensive ‘talent pipeline’ is in place by proactively developing team members and managers.
Plan and lead regular Management and Team meetings in accordance with KFC South Africa’s RGM Success Procedures.
Proactively and consistently manage all Employee Relations issues in the store, keeping the Area Coach and PCM informed as needed.
Track team absence and take appropriate action in accordance with KFC’s Code of Conduct.
At all times, all statutory and company Health, Safety, and Food Hygiene regulations must be adhered to stringently, and any necessary corrective action must be taken promptly.
All employees must receive comprehensive training in fire procedures, health and safety, food hygiene, and security/theft prevention.
Company Security Procedures must be strictly adhered to at all times to ensure the safety of people, property, cargo, and money.
From time to time, conduct disciplinary investigations of Team Members.
CLIENT – 20%
Create an environment that is customer-focused and appealing to KFC’s diverse customer base.
Methodically complete period Compliance evaluation and action implementation to assure problem resolution and drive continuous improvement.
Manage all consumer complaints in accordance with company policy, elevating issues as necessary to the Area Manager.
Comply with and abide by RGM Success Habits
Review Customer feedback reports on a regular basis and communicate action plans to ensure the restaurant is consistently meeting company standards.
Follow up with vigor on any issues uncovered by Health Department audits, and devise a plan to ensure required corrective action is taken in a timely manner.
Utilize company tools and reports (prepare for peak, condiment planner, etc.) to ensure that your store consistently provides superior customer service.
Consistently attempt to maximize your restaurant’s sales by upholding exceptional operational and customer service standards. Establish and communicate audacious sales goals to the team, with the aim of exceeding sales targets consistently.
Together with the local marketing team, optimize potential sales growth through local marketing initiatives.
Understand your local competition and increase your visibility in the community to ensure that you are aware of any common issues, competitor activity, or upcoming events that may have an impact on your business.
Build Know How of neighboring KFC restaurants, distributing best practices throughout the region.
Establish a strong sales culture in your store by assigning team members and managers shift-specific sales goals.
Manage team member incentives and promote recognition on a regular basis.
Points of sale must always be current, and the team must be trained on all new products so that they can drive sales.
PROFIT – 20%
Maximize the restaurant’s profitability by comprehending and managing all restaurant costs (e.g., labor, food).
Create a plan to maximize your restaurant’s profitability, evaluating and modifying it in accordance with changing business conditions.
Forecast sales and labor accurately to incorporate trends and promotions.
Complete and transmit team & management schedules one month in advance to the Area Coach
Plan and prepare for Monthly Business review with Regional Advisor
Utilize system reports and company tools actively to ensure 100 percent product availability, investigating and resolving any discrepancies.
Complete a thorough monthly financial audit and communicate the results to the Area Coach along with an improvement action plan.
Follow up assiduously on YUM’s official financial audit action plan.
Regularly and thoroughly review and analyze daily, weekly, and monthly documentation, paying special attention to the manager’s schedule, the shift success log, and the food safety management system.
All Management folders must be maintained in accordance with success procedures.
Substitute for the Area Coach when necessary.
As required, provide support for KFC restaurants in your location.
Attend Local Gatherings
Participate in RGM ‘Round Tables’ when required.
Manage the launch of new products.
Participation in Area/Regional Projects, when necessary
Serve as an ambassador for KFC at commercial and community events
Accept and integrate modifications to KFC SA/YUM! systems and processes.
Search for talent outside of KFC Equity and forward CVs, etc. to the area coach and HRBP.
Prepare and present Business results at semiannual RGM Stewardship meetings.
Serve as MOD (Manager on Duty) in the restaurant on occasion.
Completion of Matriculation
Post-secondary education (Diploma in Retail/Hospitality/Business Management) required.
Minimum three years’ experience in Management
Additional abilities required:
Previous restaurant or similar experience
Prior management experience with a diverse workforce Commercial Awareness Profit and Loss Understanding Strong Sales Focus Coaching Fundamental HR/IR knowledge (discipline/complaint procedure)
Strong focus on the customer
Excellent Communication abilities at all levels
A history of developing individuals