Location Durban, in the country of South Africa
English is the language used.
Advertising a Job
Are you the type who works hard but also makes time to have fun? We have an opening in our effervescent and fun-loving Durban office, and we are looking for ambitious people who are not afraid to set goals and work hard to achieve them.
To help people get their careers off the ground as Customer Service Advisors working on an international campaign, we are searching for a group of quick learners and quick thinkers to join our team.
You will be a part of our vibrant global community of over 120,000 dedicated individuals that work in over 200 locations in more than 60 countries to provide exceptional customer experiences for some of the most well-known brands in the world. Because we are a people-first organization, we have always placed people at the center of our operations, and this is when everything really starts to come to life.
When dealing with our clients’ complaints or questions, you will be expected to speak to them over the phone in your role as a Customer Service Advisor. This means that in addition to having a voice that can cut through the noise, you will also need to have empathy and the ability to understand what is not being spoken.
We are looking for people who are good at finding solutions to problems, who always offer their very best effort in whatever they do, and who are always willing to go the extra mile in order to exceed the expectations of our customers.
Apply today if you are a people-person who is both efficient and sympathetic, and if you have a real passion for communication as well as a flair for it.
What it is that you will be doing
Working for the goal of regularly meeting or exceeding predetermined objectively implementing agreed-upon compliance and behavioral requirements in a consistent manner.
Identifying chances to improve service and processes in order to improve the experience of both customers and colleagues, as well as sharing this information and these abilities with the other members of the team.
Sharing with one’s coworkers, one’s clients, and one’s superiors any newly discovered information or issues that are pertinent to the campaign.
Educating oneself about the campaign and ensuring that one’s knowledge is up to date at all times
Always ensuring that issues are resolved on the first contact
Consistently delivering outstanding experiences to one’s customers
Taking ownership of maintenance concerns that have been reported, ensuring that they are appropriately noted, bringing them to the attention of the right vendors, and, where necessary, escalating them to ensure that they are resolved.
Consistently documenting correct information regarding client contacts in order to provide the company with the ability to give an accurate picture of our consumers, while simultaneously prioritizing and planning for service improvements
proactively providing clients with solutions to any problems or concerns they may be experiencing.
What you’re going to require?
A minimum of six months’ experience working in a call center setting is required.
Previous experience working on a campaign in the UK is desirable, as is a grasp of the UK market and clientele.
Ability to work UK hours as well as shifts in a setting that operates around the clock Excellent verbal communication skills in English (both writing and speaking)
Capability to work in a fast-paced contact center setting Capability to troubleshoot and find an appropriate resolution to a complex customer query Capability to work with multiple customers simultaneously and effectively.
Literacy in computing means being able to quickly and efficiently navigate numerous different systems.
Attentiveness to detail Capability of working with a high degree of precision and speed Capability of determining when it is appropriate to escalate client enquiries and complaints in a timely manner
Clean history with the credit bureaus and the law
What it is that we have to give
The base entitlement is R7 650.
Life insurance coverage for the primary member of the Group medical aid
Excellent employee assistance program (also known as EAP).
Advantages of using web health: a working atmosphere of world-class quality, access to sessions for financial well-being, sessions for will writing, and sessions for stress management
Opportunities for strengthening teams and acquiring new skills
Culture of the organization that is interactive and welcoming to all
After submitting your application, you will be given a link to a brief online interview to complete. If you want to be considered for shortlisting, please finish the chat-based interview as soon as possible because we don’t want you to miss out on the opportunity. Make the most of your chance to move up in your professional life by joining our innovative and collaborative team of game-changers today.