- Provisional Introductory Statement
An business of Momentum Metropolitan Holdings, Momentum Health Solutions provides clients with sustainable and comprehensive health solutions that both suit their demands across a variety of market segments and maximize the value they receive over the course of their lifetime. We cultivate and sustain an innovative culture, and we generate value by developing singular insights about how to realize particular goals through the use of a predetermined collection of Health competencies.
Function of the Role
Clients should be provided with a service that is both effective and efficient, which can be accomplished by promptly receiving, reviewing, and responding to inquiries made via telephone, email, or in person.
Learning experience The duration is one year.
Needs and demands
The Matric is necessary.
Learnerships take one year to complete, so you need to be available on November 1, 2023.
A qualification from an appropriate tertiary institution would be advantageous.
Experience in providing customer service relevant to the position would be beneficial.
It is required that you be able to drive yourself to and from work every day.
A List of Duties and Obligations
Identifying potential threats to the organization and taking appropriate action
Maintaining efficient lines of communication and meeting delivery requirements in accordance with Service Level Agreements
Keeping a constant level of service delivery in order to maintain and increase client happiness and retention
Obtaining and maintaining a broad product and industry expertise in order to answer to client questions and concerns in an effective and correct manner
Continually ensuring that Service Level Agreements are not only met but also surpassed
Providing an answer on the first try for questions of a complicated nature
Providing rapid, knowledgeable, efficient, and professional responses to the requirements of customers in a timely way
Promoting and assisting in the formation of productive teams within the department
Participating in the most effective training interventions in order to advance one’s own professional growth
Making it a daily priority to act in a way that is consistent with the values of the firm
Keeping a record on the workflow system of any and all questions asked by consumers and interactions with them
In order to guarantee that the necessary turnaround time is achieved
in order to guarantee that the caliber of each and every piece of correspondence that is dispatched
Capabilities or capabilities
Assume responsibility for any and all questions and work to ensure that they are answered in a timely and accurate manner.
Finish the documentation in accordance with the policies of the department in order to fulfill the requirements of the customers.
Make efficient use of information technology solutions to guarantee the truthfulness of documentation.
Observe the standard operating procedures of the organization as well as any legal mandates.
Maintain adherence to the guidelines and protocols, and take corrective action when it is required
Make sure that every risk is reduced, and if that isn’t possible, escalate it.
Capability to offer high-quality written responses to customers in response to questions or concerns raised via email, fax, or regular mail